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Open Event Settings → Calls. Who is on duty and live calls are on the Calls page.

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How do I set who answers calls?

  1. Enable Inbound Calling and/or Outbound Calling.
  2. Set Max call length and click Save.
  3. If you turn forwarding off, confirm Continue.
  4. Open Calls in the sidebar. Under On duty, each associate can Set available or Set not available.

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How do I set a backup number for when no one picks up?

Configure forwarding and fallbacks on this Calls settings tab (inbound routing). After it is on, missed-call behavior depends on those settings — for example voicemail vs forward.

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What happens if the whole team misses a call?

Missed and voicemail outcomes show on Calls under History. Status filters include Missed, Voicemail, Abandoned, and No answer.