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Open Event Settings → AI.

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What kinds of questions can the AI answer for my guests?

The assistant uses your FAQs, knowledge topics on this page, and the instructions you save. Hidden or archived FAQs are not used.

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How do I teach the AI to respond the way I want?

  1. Optionally enable broadcast title suggestions.
  2. Turn on Route inbound messages to AI Assistant if inbound SMS should go to the assistant.
  3. Edit instructions and click Save instructions.
  4. Under Knowledge Topics, Edit or Delete topics.
  5. Set Instant acknowledgement and Save acknowledgement.
  6. Set Fallback response and Save response.

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Can I turn off the AI for one specific person?

Use person-level AI controls when they appear on the profile, or stop routing inbound messages on this tab for the whole event. FAQ visibility can also hide answers from guests who should not see them.