Reports

Reports lists people who may not receive texts. Open Reports in the sidebar. The default tab is No Phone Number. Reports is hidden for Messages Only and Assigned Only roles. Subtitle: People with potential message delivery issues are listed here.

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What does it mean when someone hasn’t subscribed yet?

Open Not Yet Subscribed. These people have a phone number but have not opted in to SMS yet, so broadcasts will not text them until they subscribe (keyword, sign-up, or a team member subscribes them when allowed).

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What do I do when someone has a bad phone number?

1. Open Invalid Phone or Landline.
2. Click Edit on the row (or the name to open the profile, then Edit).
3. Update Phone number and Save.

International lists people whose numbers are not the event’s usual country — use Edit the same way.

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How can I contact someone who has no phone number on file?

1. Open No Phone Number.
2. Click the name or Edit.
3. Add a Phone number and save, or reach them off-platform if you have another channel.

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How do I see who unsubscribed?

Open Unsubscribed. Click the name to open the profile. Resubscribe only when they were opted out by your team and policy allows it — STOP replies require new consent. Each tab has a short description and a table (NAME, PHONE, Edit). Empty tabs show Nobody here.