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The Inbox is Messages for this event. Open it from Inbox in the sidebar. The heading is Messages. Folders:
  • Inbox — inbound conversations you still need to handle
  • Sent — outbound
  • Archive — archived conversations
Times at the bottom of the page are in the event time zone.

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How do I hand off a message to someone on my team?

There is no button labeled “hand off.” You assign the conversation.
  1. Open Inbox.
  2. Open the message menu (⋮ Open options).
  3. Click Assign to a team member.
  4. Pick the associate.
To take assignment off, click Remove assignment (the X on the associate badge). You can also filter Inbox with Assigned To.

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How do I get a message out of my inbox?

  1. Open Inbox or Sent.
  2. Open the message menu (⋮).
  3. Click Archive.
Open the Archive tab to see archived conversations. On Archive, the menu only includes Add a team comment.

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Can I sort messages by category?

There is no sort control. Conversations are listed newest first. To filter by topic:
  1. Click Topics.
  2. Choose All Topics or a topic name.
To tag a conversation: message menu (⋮) → Tag a topic. Remove a topic with the X on the topic badge (Remove topic). If the event has no topics yet, the menu says This event has no topics. Click Create topics to open Message Topics in event settings.

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How do I search messages?

  1. Use Search Inbox, Search Sent, or Search Archive.
  2. Optional: All Channels, Text Messages, or WhatsApp when both channels are on.
Click a row to open the person.

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How do I add a team comment?

  1. Open the message menu (⋮).
  2. Click Add a team comment.
  3. Or click Team comments on the row.