> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conciergeteam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Call settings

> Turn inbound and outbound calling on and set call length.

Open **Event Settings** → **Calls**. Who is on duty and live calls are on the [Calls](/platform/calls) page.

## How do I set who answers calls?

1. Enable **Inbound Calling** and/or **Outbound Calling**.
2. Set **Max call length** and click **Save**.
3. If you turn forwarding off, confirm **Continue**.
4. Open **Calls** in the sidebar. Under **On duty**, each associate can **Set available** or **Set not available**.

## How do I set a backup number for when no one picks up?

Configure forwarding and fallbacks on this **Calls** settings tab (inbound routing). After it is on, missed-call behavior depends on those settings — for example voicemail vs forward.

## What happens if the whole team misses a call?

Missed and voicemail outcomes show on [Calls](/platform/calls) under **History**. Status filters include **Missed**, **Voicemail**, **Abandoned**, and **No answer**.


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