> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conciergeteam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Read, assign, tag, and archive guest conversations.

The **Inbox** is **Messages** for this event. Open it from **Inbox** in the sidebar. The heading is **Messages**.

Folders:

* **Inbox** — inbound conversations you still need to handle
* **Sent** — outbound
* **Archive** — archived conversations

Times at the bottom of the page are in the event time zone.

## How do I hand off a message to someone on my team?

There is no button labeled “hand off.” You assign the conversation.

1. Open **Inbox**.
2. Open the message menu (⋮ **Open options**).
3. Click **Assign to a team member**.
4. Pick the associate.

To take assignment off, click **Remove assignment** (the X on the associate badge).

You can also filter **Inbox** with **Assigned To**.

## How do I get a message out of my inbox?

1. Open **Inbox** or **Sent**.
2. Open the message menu (⋮).
3. Click **Archive**.

Open the **Archive** tab to see archived conversations. On **Archive**, the menu only includes **Add a team comment**.

## Can I sort messages by category?

There is no sort control. Conversations are listed newest first.

To filter by topic:

1. Click **Topics**.
2. Choose **All Topics** or a topic name.

To tag a conversation: message menu (⋮) → **Tag a topic**. Remove a topic with the X on the topic badge (**Remove topic**).

If the event has no topics yet, the menu says **This event has no topics.** Click **Create topics** to open **Message Topics** in event settings.

## How do I search messages?

1. Use **Search Inbox**, **Search Sent**, or **Search Archive**.
2. Optional: **All Channels**, **Text Messages**, or **WhatsApp** when both channels are on.

Click a row to open the person.

## How do I add a team comment?

1. Open the message menu (⋮).
2. Click **Add a team comment**.
3. Or click **Team comments** on the row.


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