> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conciergeteam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> See live calls, history, and archived calls for an event.

The **Calls** page appears in the sidebar when calling is enabled for the event. Open **Calls**.

Tabs: **Recent**, **History**, and **Archived**.

## How do I see who is on a live call?

1. Open **Calls**.
2. Use the **Active calls** table (**Direction**, **Name**, **Team Member**, **Status**, **Started**, **Elapsed**).
3. Click **Assign** to assign an inbound call to **Me** or another associate.
4. Click **End**, confirm **Are you sure?**, then **End**.

**On duty** lists who can take calls. Open **Settings > Calls** to change routing. Each agent can **Set available** or **Set not available**.

## How do I review recent or past calls?

1. Stay on **Recent** for the latest completed calls, or open **History**.
2. On **History**, filter **All directions** (or **In** / **Out**), **Search by name**, **All team members**, and **All statuses** (for example **Missed**, **Voicemail**, **Completed**).
3. Click a column header to sort.
4. Open the row menu (⋮) for **View Comments**, **Call back** (when outbound calling is on and a person is linked), or **Archive**.

## How do I archive or unarchive a call?

1. On **Recent** or **History**, open the row menu (⋮) and click **Archive**.
2. Open **Archived** to see archived calls.
3. Click **Unarchive** on a row to restore it.

## How do I add a comment on a call?

On **Recent**, use **Add comment** or **View all comments** in the comments column.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.