> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conciergeteam.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Broadcasts

> Create, schedule, import, and send messages to lists or specific people.

The **Broadcasts** page is where you create outbound messages to guests. Open it from **Broadcasts** in the sidebar. The default view is **Scheduled**.

Use **Send Now** when the message should go out immediately (SMS). Use **Send Later** to pick a date and time in the event time zone.

**Broadcasts** is hidden for **Messages Only** and **Assigned Only** roles.

## How do I send a text at a specific time?

1. Open **Broadcasts**.
2. Click **New** (or **New Broadcast** on a phone).
3. Enter a **Title** (internal; guests do not see it) and the **Message**.
4. Under **Recipients**, leave **List** selected and choose one or more lists with **Add lists...**, or switch to **Specific People**.
5. Under **Schedule**, click **Send Later** and pick the date and time.
6. Click **Schedule Send** (SMS) or **Schedule WhatsApp** (WhatsApp).

All times use the event time zone. WhatsApp-only events, and WhatsApp as the channel, only allow **Send Later** — there is no **Send Now**.

## How do I send immediately?

1. Follow the same compose steps.
2. Under **Schedule**, click **Send Now**.
3. Click **Send Now** in the footer.

## How do I send to just one group of people?

1. On **New Broadcast**, keep **Recipients** on **List**.
2. Click **Add lists...** and choose the list (for example VIPs).
3. Optional: click **Exclude people** to leave specific people out of a list send.
4. Click **Send Now** or **Schedule Send**.

From **Lists** or **People**, click **Message this list** to start a broadcast with that list selected.

## How do I include someone's name in the message?

1. Open **New Broadcast** or **Edit Broadcast**.
2. In the **Message** field, insert the personalization tokens your compose box offers (for example first name). Preview with **Preview** before you send.

## How do I save a draft or edit a scheduled broadcast?

1. On compose, click **Save Draft** to save without sending.
2. Open **Broadcasts** and use the **Draft**, **Scheduled**, **Sending**, or **Sent** tabs.
3. Click a row to open the broadcast.
4. For a draft or scheduled SMS or WhatsApp message, click **Edit**.
5. **Reschedule** on a scheduled broadcast moves it back to draft so you can change the time.
6. **Delete** opens **Delete this broadcast**. Confirm with **Delete**.

## How do I import broadcasts from a spreadsheet?

1. Open **Broadcasts**.
2. Click **Import**.
3. On **Import Broadcasts**, click **Upload**. Optional: **Download Import Template**.
4. Map columns on **Map Headers**, then **Continue**.
5. On **Preview Import**, click **Import Selected**.
6. On **Import Confirmation**, click **Go to drafts** or **Try again**.

## What happens if someone on the list has already opted out?

They are not sent the SMS. Recipient counts on compose already reflect active, subscribed people. Unsubscribed guests stay on the event but are skipped for SMS broadcasts.


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